Privacy Policy

Effective Date: 22 August 2026
Last Updated: 22 August 2026

Evergrid Energy Private Limited (“Evergrid Energy”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal data and information you provide to us.

This Privacy Policy explains how we collect, use, process, store, disclose and protect personal data when you visit or use our website evergridenergy.in, submit an enquiry, request a quotation or solar assessment, interact with our advertisements, contact us through telephone, WhatsApp, email or other channels, or otherwise interact with Evergrid Energy.

This Privacy Policy is intended to cover personal data collected through our website, landing pages, digital advertising campaigns, lead-generation forms, social-media platforms and other channels through which Evergrid Energy interacts with prospective and existing customers.

By using our website or voluntarily providing personal data to us, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for a particular processing activity, we will obtain the required consent in an appropriate manner.

1. ABOUT EVERGRID ENERGY

For the purposes of applicable data-protection laws, Evergrid Energy Private Limited is responsible for determining the purposes for which personal data collected through our website, marketing activities and customer interactions is processed.

Legal Entity:
Evergrid Energy Private Limited

Registered Office:
Harmony Heights, Road No. 9, Park View Enclave, Jubilee Hills, Hyderabad, Telangana 500034, India

Website:
evergridenergy.in

Email:
contact@evergridenergy.in

Phone:
7330777310

For privacy-related questions, requests or grievances, you may contact us using the above details.

2. INFORMATION WE COLLECT

Depending on how you interact with us, we may collect different types of personal data.

2.1 Information You Provide to Us

When you submit an enquiry, request a quotation, request a solar assessment, contact us or purchase our services, we may collect:

• Full name;

• Mobile or telephone number;

• Email address;

• Residential or business address;

• City, locality and PIN code;

• Property type;

• Electricity consumption information;

• Electricity bill information voluntarily provided by you;

• Electricity connection or consumer information where necessary for a requested service;

• Rooftop or property information;

• Property photographs or other photographs voluntarily provided by you;

• Approximate roof area or property dimensions;

• Preferred date or time for contact or site visit;

• Solar-system requirements and preferences;

• Information regarding your business, where applicable;

• Information contained in documents or files voluntarily provided by you;

• Details of your communications and correspondence with us; and

• Other information that you voluntarily provide in connection with your enquiry or requested services.

You should provide only information that is relevant and reasonably necessary for your enquiry or requested service.

2.2 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address;

• Browser type and version;

• Device type;

• Operating system;

• Approximate geographic location derived from technical information;

• Website pages visited;

• Date and time of visits;

• Referring website or advertising source;

• Links, buttons and other website interactions;

• Session information;

• Cookies and similar technologies;

• Website performance information;

• Diagnostic and security information; and

• Other technical information reasonably necessary to operate, secure and improve our website.

We may associate technical information with information you provide to us where reasonably necessary for the purposes described in this Privacy Policy.

3. HOW WE COLLECT PERSONAL DATA

We may collect personal data through:

1. Our website;

2. Website enquiry and contact forms;

3. Solar quotation and consultation forms;

4. Landing pages;

5. Google Ads and Google lead forms;

6. Facebook and Instagram lead forms operated by Meta;

7. Other digital advertising platforms;

8. WhatsApp and other messaging services;

9. Telephone calls;

10. Email communications;

11. Site surveys and consultations;

12. Project and installation activities;

13. Customer-service interactions;

14. Service providers acting on our behalf; and

15. Other lawful sources.

Where we receive information from an advertising platform or another third party, we may process that information for the purpose for which it was submitted and in accordance with this Privacy Policy and applicable law.

4. WHY WE USE YOUR PERSONAL DATA

We may process your personal data for the following purposes.

4.1 Responding to Your Enquiry

We may use your information to:

• Respond to your enquiry;

• Contact you regarding your request;

• Understand your solar requirements;

• Provide information about rooftop solar systems;

• Provide estimates and quotations;

• Arrange consultations;

• Arrange site visits and surveys;

• Answer questions about our products and services; and

• Provide information that you have requested.

4.2 Solar Assessment and Technical Planning

Where you request a solar assessment or quotation, we may process information such as your electricity consumption, electricity bill information, property information and photographs to:

• Assess your potential solar requirements;

• Estimate suitable system capacity;

• Estimate potential energy generation;

• Estimate potential savings;

• Assess available rooftop area;

• Prepare technical proposals;

• Prepare system designs;

• Determine equipment requirements;

• Coordinate site surveys; and

• Prepare commercial proposals.

4.3 Providing Our Services

If you become a customer, we may process your information to:

• Process and manage your order;

• Prepare project documentation;

• Coordinate site visits;

• Coordinate equipment and material delivery;

• Coordinate installation activities;

• Provide project updates;

• Coordinate commissioning;

• Provide after-sales support;

• Handle service requests;

• Process warranty-related requests;

• Communicate with you regarding your project; and

• Fulfil our contractual and legal obligations.

4.4 Customer Relationship Management

We may maintain records relating to enquiries, quotations, customers and projects to:

• Manage our customer relationships;

• Maintain service history;

• Respond to future service requests;

• Provide after-sales support;

• Maintain appropriate business records;

• Resolve disputes; and

• Improve our products and services.

4.5 Marketing and Advertising

Where permitted by applicable law and, where required, with your consent, we may process information to:

• Communicate information about our products and services;

• Send promotional communications;

• Inform you about offers, campaigns and financing options;

• Conduct customer outreach;

• Measure advertising performance;

• Understand which advertising campaigns generate enquiries;

• Improve our marketing campaigns;

• Measure conversions;

• Conduct remarketing or similar advertising activities; and

• Develop or analyse advertising audiences.

You may withdraw consent or opt out of promotional communications at any time.

5. LEAD GENERATION THROUGH GOOGLE, META AND OTHER ADVERTISING PLATFORMS

Evergrid Energy may advertise its products and services through third-party platforms, including:

• Google;

• Google Ads;

• YouTube;

• Facebook;

• Instagram;

• Meta;

• WhatsApp; and

• Other digital advertising platforms.

When you submit a lead form through one of these platforms, the information you provide may be transmitted to Evergrid Energy by the relevant platform.

For example, if you submit your name and telephone number through a Facebook or Instagram lead form, we may receive that information and use it to respond to your enquiry regarding our solar products or services.

Similarly, information submitted through Google Ads lead-generation forms may be shared with us so that we can respond to your enquiry.

The relevant advertising platform may separately collect and process information in accordance with its own privacy policy and terms.

Evergrid Energy does not control the independent processing activities of third-party advertising platforms.

We encourage you to review the privacy policy of the relevant platform before submitting personal information through its services.

6. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies, pixels, tags, scripts and similar technologies.

These technologies may be used to:

• Enable website functionality;

• Remember preferences;

• Understand website usage;

• Analyse website traffic;

• Measure website performance;

• Identify technical issues;

• Measure advertising effectiveness;

• Attribute enquiries to advertising campaigns;

• Improve our website;

• Improve our advertising campaigns; and

• Conduct remarketing or similar activities where permitted.

Cookies may be placed by Evergrid Energy or by third-party service providers.

Where required by applicable law, we will seek appropriate consent before using non-essential cookies or similar technologies.

You may also control or disable cookies through your browser or device settings. Disabling certain cookies may affect the functionality of our website.

7. GOOGLE SERVICES

We may use Google services and technologies, including Google Ads, Google Analytics, Google Tag Manager, Google conversion tracking and related services.

These services may collect information about your interaction with our website or advertisements, including technical information, browsing activity, advertising identifiers and conversion information.

We may use such information to:

• Measure advertising performance;

• Understand how users reach our website;

• Measure enquiries and conversions;

• Improve advertising campaigns;

• Understand website usage;

• Improve website performance; and

• Improve our products and services.

Google may independently process information collected through its services in accordance with its own privacy policies and terms.

8. META SERVICES

We may use Meta technologies and services, including Facebook, Instagram, Meta Pixel, Conversions API and Meta lead-generation forms.

These technologies may allow us to:

• Measure advertising performance;

• Understand interactions with advertisements;

• Measure website conversions;

• Improve advertising campaigns;

• Conduct remarketing where permitted; and

• Receive information submitted through Meta lead forms.

Meta may independently process information collected through its services in accordance with Meta's applicable terms and privacy policies.

9. LEGAL BASIS FOR PROCESSING

We process personal data only for lawful purposes and in accordance with applicable laws.

Depending on the circumstances, processing may be based on:

• Your consent;

• Your voluntary provision of personal data for a specified purpose;

• Taking steps at your request before entering into a contract;

• Performing a contract or providing requested services;

• Compliance with applicable legal obligations;

• Prevention, detection or investigation of unlawful activity;

• Protection of our legal rights and interests; or

• Another lawful basis permitted under applicable law.

Where consent is required, we will request consent in a clear and understandable manner.

Where processing is based on consent, you may withdraw your consent at any time, subject to applicable law.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

10. YOUR PRIVACY RIGHTS

Subject to applicable law and any applicable conditions or exceptions, you may have rights relating to your personal data, including the right to:

• Obtain information regarding the processing of your personal data;

• Request access to personal data concerning you;

• Request correction, completion or updating of inaccurate or incomplete information;

• Request erasure of personal data where permitted by law;

• Withdraw consent where processing is based on consent;

• Opt out of marketing communications;

• Raise a grievance concerning the processing of your personal data; and

• Exercise other rights available to you under applicable data-protection laws.

To exercise applicable rights, please contact:

Email: contact@evergridenergy.in

We may request reasonable information to verify your identity before processing certain requests.

We will handle valid requests in accordance with applicable law.

11. WITHDRAWING CONSENT AND MARKETING OPT-OUT

You may withdraw consent where processing is based on your consent.

You may also request that we stop sending promotional communications.

You can contact us at:

contact@evergridenergy.in

You may also use an unsubscribe mechanism included in an email or other marketing communication where one is provided.

You may request to stop promotional communications through channels such as:

• Email;

• SMS;

• Telephone;

• WhatsApp; or

• Other communication channels.

Withdrawal of marketing consent does not necessarily require us to delete information that we are legally required or otherwise permitted to retain.

We may retain information where necessary for legal, accounting, contractual, dispute-resolution, security, fraud-prevention or other lawful purposes.

12. SHARING OF PERSONAL DATA

We do not sell your personal data as a standalone product.

We may share personal data where reasonably necessary for the purposes described in this Privacy Policy.

12.1 Service Providers

We may share information with third-party service providers that assist us with:

• Website hosting;

• Cloud storage;

• Customer relationship management;

• Lead management;

• Email;

• Messaging;

• Telecommunications;

• Analytics;

• Advertising;

• Marketing;

• Payment processing;

• Technical support;

• Customer support;

• IT security;

• Document management; and

• Other business operations.

Where applicable, such service providers process personal data on our behalf and subject to appropriate contractual and legal requirements.

12.2 Project and Installation Partners

Where necessary to provide services requested by you, relevant information may be shared with:

• Engineering teams;

• Installation personnel;

• Authorised contractors;

• Equipment suppliers;

• Logistics providers;

• Project-management personnel; and

• Other parties directly involved in delivering your requested services.

We seek to limit the information shared to information reasonably necessary for the relevant purpose.

12.3 Government and Regulatory Authorities

We may disclose personal data where required or permitted by law, including to:

• Government authorities;

• Regulatory authorities;

• Courts;

• Law-enforcement agencies;

• Tax authorities;

• Electricity or utility authorities; and

• Other competent authorities.

12.4 Business Transactions

If Evergrid Energy undergoes a merger, acquisition, restructuring, financing, investment, sale of assets or similar transaction, personal data may be transferred as part of that transaction, subject to applicable law.

13. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, applications, payment services, social-media platforms or other services.

We are not responsible for the privacy practices, security, content or policies of third-party services.

You should review the privacy policy and terms of each third-party service before providing personal data to it.

14. DATA RETENTION

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected or as required or permitted by applicable law.

The applicable retention period may depend on:

• The nature of the information;

• The purpose for which it was collected;

• Whether you remain an active customer;

• The existence of an ongoing business relationship;

• Contractual requirements;

• Legal or regulatory requirements;

• Tax and accounting requirements;

• Dispute-resolution requirements;

• Fraud-prevention requirements;

• Security requirements; and

• Other lawful business requirements.

When personal data is no longer required, we will take reasonable steps to delete, anonymise or otherwise dispose of it in accordance with applicable law and our internal practices.

15. DATA SECURITY

We take reasonable technical, organisational and administrative measures designed to protect personal data against:

• Unauthorised access;

• Unauthorised disclosure;

• Alteration;

• Loss;

• Misuse;

• Destruction; and

• Other unauthorised processing.

Depending on the nature of the information and the risks involved, our security measures may include:

• Access controls;

• Authentication mechanisms;

• Role-based access;

• Secure hosting;

• Encryption or equivalent protections where appropriate;

• Monitoring;

• Backups;

• Security procedures;

• Employee and contractor controls; and

• Incident-management procedures.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

16. PERSONAL DATA BREACHES

If we become aware of a personal data breach, we will take reasonable steps to investigate, contain, mitigate and remediate the incident.

Where notification is required by applicable law, we will notify the relevant authorities and/or affected individuals in accordance with applicable requirements.

17. CHILDREN'S DATA

Our website, products and services are intended primarily for adults and persons capable of entering into legally valid arrangements.

We do not knowingly seek to collect personal data from children for independent marketing or lead-generation purposes.

If you believe that a child has provided personal data to us without appropriate authorisation, please contact us at:

contact@evergridenergy.in

Where applicable law requires parental or guardian consent for processing a child's personal data, we will comply with the applicable requirements.

18. INFORMATION YOU SHOULD NOT SUBMIT

You should provide only information reasonably necessary for your enquiry or requested service.

Unless specifically requested for a lawful purpose, you should not submit:

• Passwords;

• Authentication credentials;

• Financial-account passwords;

• Highly sensitive personal information; or

• Personal information belonging to another individual without appropriate authority.

If you voluntarily provide such information, we may process it only to the extent reasonably necessary and permitted by applicable law.

19. ELECTRICITY BILLS AND PROPERTY INFORMATION

For the purpose of preparing a solar assessment, quotation or proposal, you may voluntarily provide information relating to your electricity consumption, electricity bill or property.

This may include:

• Electricity consumption;

• Sanctioned load;

• Tariff or consumer category;

• Electricity connection information;

• Billing information;

• Rooftop photographs;

• Property photographs;

• Approximate property dimensions;

• Electricity meter information; and

• Other information relevant to determining your solar requirements.

We use such information primarily to assess your solar requirements, prepare proposals, estimate system capacity and coordinate requested services.

20. TELEPHONE CALLS AND COMMUNICATIONS

When you provide your telephone number or otherwise contact us, we may use your number to:

• Respond to your enquiry;

• Arrange appointments;

• Provide service-related information;

• Coordinate site visits;

• Provide project updates;

• Provide customer support; and

• Where permitted by applicable law and subject to your preferences, communicate marketing information.

Calls or communications may be handled by Evergrid Energy personnel or authorised service providers.

Where legally permitted and appropriately disclosed, calls may be recorded for purposes such as quality assurance, training, security, dispute resolution and service improvement.

21. WHATSAPP AND OTHER MESSAGING SERVICES

If you choose to communicate with Evergrid Energy through WhatsApp or another messaging service, information exchanged through that service may also be processed by the relevant messaging provider in accordance with its own privacy policy and terms.

We may use messaging services to:

• Respond to enquiries;

• Send quotations;

• Coordinate site visits;

• Provide project updates;

• Provide customer support; and

• Communicate regarding your requested services.

Where permitted by applicable law, messaging services may also be used for marketing communications subject to applicable consent and opt-out requirements.

22. INTERNATIONAL DATA TRANSFERS

Some of our technology, advertising, analytics, cloud-storage or other service providers may process personal data outside India.

Where personal data is transferred outside India, we will do so in accordance with applicable Indian law and any applicable restrictions or requirements imposed by the Government of India or other competent authorities.

23. AUTOMATED PROCESSING AND PROFILING

We may use automated technologies provided by advertising, analytics and technology platforms to:

• Measure advertising performance;

• Determine whether advertising campaigns resulted in enquiries;

• Understand interactions with our website and advertisements;

• Create or analyse advertising audiences;

• Improve advertising relevance; and

• Optimise marketing campaigns.

We do not intend to make decisions producing legal or similarly significant effects on individuals solely through automated processing based on website or advertising interactions.

24. ADVERTISING AND REMARKETING

Subject to applicable law and your privacy choices, we may use advertising technologies to display Evergrid Energy advertisements to people who have previously interacted with our website or digital properties.

This may involve technologies such as:

• Cookies;

• Pixels;

• Advertising identifiers;

• Conversion tracking; and

• Server-side conversion technologies.

Remarketing may be used to:

• Measure campaign effectiveness;

• Improve advertising performance;

• Reach users who have previously interacted with our digital properties; and

• Provide more relevant advertising.

You may be able to control or limit personalised advertising through the settings provided by the relevant advertising platform or through your browser or device settings.

25. ACCURACY OF INFORMATION

You are responsible for ensuring that information you provide to Evergrid Energy is accurate, complete and up to date.

If you believe information held by us is inaccurate or incomplete, you may contact us at:

contact@evergridenergy.in

and request correction or updating, subject to applicable law.

26. INFORMATION RELATING TO OTHER INDIVIDUALS

If you provide us with personal data relating to another person, such as a property owner, family member, employee, business representative or authorised representative, you should ensure that you are authorised to provide that information and that the individual has been appropriately informed where required by applicable law.

27. DATA PROCESSORS AND TECHNOLOGY PROVIDERS

We may appoint third-party data processors and service providers to perform functions on our behalf.

Depending on our operational and technology requirements, these may include providers of:

• Cloud infrastructure;

• CRM systems;

• Lead-management systems;

• Website hosting;

• Analytics;

• Advertising;

• Email;

• Messaging;

• Telecommunications;

• Customer support;

• Payment services;

• Cybersecurity;

• Document storage; and

• Other technology or operational services.

We seek to ensure that such providers implement appropriate safeguards and process personal data only for authorised purposes and in accordance with applicable contractual and legal requirements.

28. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

• Changes to our business;

• Changes to our website or technology;

• Changes to our advertising practices;

• Changes to our service providers;

• Changes in applicable laws or regulations; or

• Changes to our privacy and security practices.

When we make material changes, we may update the “Last Updated” date and provide additional notice where required by law.

We encourage you to periodically review this Privacy Policy.

29. GRIEVANCE REDRESSAL

If you have a concern, complaint or grievance regarding our processing of your personal data, please contact us first using the details below.

Grievance / Privacy Contact:
Evergrid Energy Private Limited

Email:
contact@evergridenergy.in

Phone:
7330777310

Postal Address:
Harmony Heights, Road No. 9, Park View Enclave, Jubilee Hills, Hyderabad, Telangana 500034, India

We will review and respond to grievances in accordance with applicable law.

Where applicable law provides for further escalation to a relevant statutory authority or adjudicatory mechanism, you may exercise that right in accordance with the applicable procedure.

30. CONTACT US

For questions, privacy requests, complaints or concerns regarding this Privacy Policy or your personal data, please contact:

Evergrid Energy Private Limited

Registered Office:
Harmony Heights, Road No. 9, Park View Enclave, Jubilee Hills, Hyderabad, Telangana 500034, India

Email:
contact@evergridenergy.in

Phone:
7330777310

Website:
evergridenergy.in

31. INFORMATION REGARDING LEAD FORMS

When you submit an enquiry through our website, Google Ads, Facebook, Instagram, WhatsApp or another advertising or lead-generation platform, the information you provide may be used by Evergrid Energy to respond to your enquiry and provide information regarding the solar products and services you have requested.

Depending on the nature of your enquiry and your communication preferences, we may contact you through:

• Telephone;

• SMS;

• Email;

• WhatsApp; or

• Other communication channels you have provided.

Where separate consent is required for promotional or marketing communications, we will obtain or rely upon the appropriate consent as required by applicable law.

You may request that we stop marketing communications at any time.

Submitting an enquiry does not obligate you to purchase any product or service from Evergrid Energy.

32. CONSENT AND ACKNOWLEDGEMENT

When you voluntarily provide personal data to Evergrid Energy, you acknowledge that:

1. You have had an opportunity to review this Privacy Policy;

2. The information you provide is accurate to the best of your knowledge;

3. Evergrid Energy may process your personal data for the specific purpose for which you have provided it;

4. Evergrid Energy may contact you to respond to your enquiry or provide the services you have requested;

5. Where separate consent is required for marketing, cookies, remarketing or other optional processing activities, the relevant consent will be requested separately; and

6. You may exercise applicable privacy rights by contacting us at contact@evergridenergy.in.

Nothing in this Privacy Policy limits any rights you may have under applicable law.

33. GOVERNING LAW

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India, subject to applicable data-protection, consumer-protection and other applicable laws and regulations.

Any dispute relating to this Privacy Policy shall be subject to the jurisdiction of the courts or competent authorities having jurisdiction over the relevant matter, subject to applicable law.

End of Privacy Policy

Evergrid Energy Private Limited
Harmony Heights, Road No. 9, Park View Enclave, Jubilee Hills, Hyderabad, Telangana 500034, India

Email: contact@evergridenergy.in
Phone: 7330777310
Website: evergridenergy.in

Last Updated: 22 August 2026